3300 Warwick Blvd
Newport News, VA 23607
(757) 320-5321

FAQ

Frequently Asked Questions

Ordering Questions

What methods of payment do you accept?

We accept all major credit cards on our website and cash/checks/credit cards in our storefront.

What are your order methods?

You can place an order online through our website, by phone at (757) 320-5321, over email at info@hamptonroadsengraving.com, or in person at our store, located at 3300 Warwick Blvd, Newport News, VA 23607.

Do you provide bulk discounts?

Yes, we can provide bulk discounts and are capable of working with large corporate orders. Please contact us for more details.

Personalization Questions

I'd like something that is not on your website. Can you still personalize it?

Yes! We carry hundreds of items and are continuously adding new ones. If you are looking for something that you can’t find on our website, just give us a call or email us and we will do our best to match you with exactly what you need.

I'm not sure what I want, can you help?

Yes! That is our specialty. Take a look at our gallery page for ideas and if you still need help with a design concept, our in-house graphic designers can work with you to create something truly unique!

Return Questions

What is your return policy?

Due to the nature of our business, we are unable to accept returns on any items that have been personalized. If you are unhappy with a product, please contact us at info@hamptonroadsengraving or by calling us at 757-320-5321, and we will work with you to find a solution.

Shipping Questions

How will my item ship?

We ship using USPS, but are happy to accommodate your needs by using the shipping method of your choice if needed.

Can I track my order?

Absolutely! We are happy to provide you with a tracking number when we ship your item.